Terms of service

Last updated: 21 October 2026

1. About these terms

These terms apply when you use bambusa.com.au or buy from Bambusa ("we", "us"). By placing an order, you agree to them. Our Refund policy, Shipping policy and Privacy policy also apply and form part of these terms.

2. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

3. Products and prices

  • All prices are in Australian dollars.
  • Our brushes are made from natural materials, so colour, grain and bristle texture vary slightly from the photos.
  • We try to keep all information on the site accurate. If we list a product at a clearly wrong price, we'll contact you before processing your order and you can choose to cancel for a full refund.

4. Orders

Your order is an offer to buy. We accept it when we send your shipping confirmation. We may decline or cancel an order, for example if a product is unavailable, we suspect fraud, or the delivery address is outside Australia. If we cancel, we'll refund everything you paid.

5. Payment

Payment is taken when you place your order. Payments are processed securely by Shopify and our payment providers. We never see or store your full card details.

6. Delivery

We deliver to Australian addresses only. Delivery times are estimates. See our Shipping policy for details.

7. Brush Club subscription

  • The Brush Club is an ongoing subscription. You're charged the price shown when you join, now and then every 3 months, until you cancel.
  • You can skip, pause or cancel from your account, or by emailing us, at least 3 days before your next billing date.
  • If we change the price, we'll email you at least 14 days before the new price applies, and you can cancel before then.
  • If a payment fails, we'll let you know and may pause your subscription until it's updated.

8. Discount codes

Discount codes can't be exchanged for cash, can't be combined unless we say so, and may have conditions or end dates shown with the offer. We may cancel codes that are misused.

9. Using our website

You may use our site for personal shopping only. Don't misuse it, interfere with how it works, or copy our content, images or branding without our permission.

10. Liability

To the extent the law allows, and except for your rights under the Australian Consumer Law, we aren't liable for indirect or consequential loss. Where our liability for goods that aren't of a kind ordinarily acquired for personal, domestic or household use can be limited, it is limited to replacing the goods or refunding their price.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

12. Governing law

These terms are governed by the laws of Australia.

13. Contact

Questions about these terms? Email shop@bambusa.com.au.