Cancellation policy

Brush Club subscription: cancellation policy

The Brush Club sends a 4-pack of Bambusa toothbrushes every 3 months. You're charged the subscription price when you sign up and then every 3 months on your billing date until you cancel.

No lock-in. There's no minimum number of deliveries. You can skip a delivery, pause, or cancel your subscription at any time up to 3 days before your next billing date.

How to cancel. Log in to your account at bambusa.com.au and manage your subscription from your account page, or email shop@bambusa.com.au and we'll do it for you.

After you cancel, you won't be charged again. Any delivery you've already been charged for will still be sent.

Cancelling 2 days or less before a billing date: that charge may already be processing, so that delivery will be sent and your cancellation applies to the following billing date.

Refunds. Toothbrushes are personal hygiene products, so we don't offer refunds for change of mind on deliveries that have been charged. If a delivery arrives faulty or damaged, you're covered under Australian Consumer Law. See our returns page at bambusa.com.au/pages/returns.