Last updated: 21 October 2026
1. Where we ship
We ship to Australian addresses only. Bambusa is Australian owned, and orders are sent to you from our fulfilment partner's international warehouse. We can't ship to addresses outside Australia.
2. Delivery time
Orders usually arrive within 7 to 14 business days. Delivery times are estimates. Customs processing, carrier delays, severe weather, public holidays and remote locations can add time. You'll get an email with a tracking link when your order ships.
3. Your address
You're responsible for entering a complete and correct delivery address. Changes can only be made before your order ships. If a parcel comes back because of an incorrect address, or because it wasn't collected from a post office, we'll resend it once you pay the reshipping cost.
4. Late or missing parcels
If your order hasn't arrived within 20 business days, contact us within 45 days of your order date. We'll investigate with the carrier. If the parcel is confirmed lost in transit, we'll send a replacement or give you a full refund.
5. Parcels marked as delivered
If tracking shows your parcel was delivered to the address you gave, please check with neighbours, other people at your address and your local post office. Then contact us within 7 days of the delivery date. We'll lodge an investigation with the carrier and help however we can. We may not be able to replace a parcel the carrier confirms was delivered to the correct address.
6. Damaged in transit
Report damage within 7 days of delivery, with photos of both the parcel and the item, so we can follow it up with the carrier. This doesn't limit your Australian Consumer Law rights.
7. Shipping costs
All prices are in Australian dollars. Shipping is free on orders of $50 or more. Otherwise a flat $7.95 tracked shipping fee applies, shown at checkout. Brush Club deliveries always ship free.
Questions? Email shop@bambusa.com.au.